“GDPR” means the General Data Protection Regulation and any other applicable legal or regulatory act, as amended from time
“Order Form” means the ordering documents for purchases hereunder, including invoices, that are entered into between You and Us from time
to time. Order Forms shall be deemed incorporated herein by reference.
“Personal Data” means any information relating to an identified or identifiable
natural person (‘Data Subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to
one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation,
use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
means the online, web-based applications and platform provided by Us and online content that have been purchased by You under an Order Form, but excluding Third Party Content.
"Third-Party Content” means eLearning content provided by third parties that interoperate with the Services, and are identified as third-party content.
“User Guide” means the online user guide for the Services as updated from time to time.
“Users” means individuals who are authorized by You to use the Services, for whom subscriptions to a Service have been purchased, and who have been supplied user identifications and passwords by You (or by Us at Your request). Users may include
but are not limited to Your employees, consultants, contractors and agents; or third parties with which You transact business.
or “Our” means the Elite Training Solutions company described in Section(Who You Are Contracting With, Notices, Governing Law and Jurisdiction).
“You” or “Your” means the company or other legal entity for which you are accepting this Agreement, and Affiliates of that company or entity.
“Your Data” means all electronic data or information submitted by You to the Services.
Provision of Services.
We shall make the Services available to You pursuant to this Agreement and the relevant Order Forms during a subscription term. You agree that Your purchases hereunder
are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by Us regarding future functionality or features.
Unless otherwise specified in the applicable
Order Form, (i) Services are purchased as User subscriptions and may be accessed by no more than the specified number of Users, (ii) additional User subscriptions may be added during the subscription term at the same pricing as that for the pre-existing subscriptions,
prorated for the remainder of the subscription term in effect at the time the additional User subscriptions are added, and (iii) the added User subscriptions shall terminate on the same date as the pre-existing subscriptions. User subscriptions are for designated
Users and cannot be shared or used by more than one User but may be reassigned to new Users replacing former Users who are no longer employed by You or your affiliates.
We shall: (i) provide to You basic support for the Services at no additional charge. (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for: (a) planned downtime
(of which We shall give at least 8 hours’ notice via the Services and which We shall schedule to the extent practicable during the weekend hours from 6:00 p.m. Greenwich Mean Time Friday to 6:00 a.m. Greenwich Mean Time Monday), or (b) any unavailability
caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems (other than those involving Our employees), or Internet
service provider failures or delays, and (iii) provide the Services only in accordance with applicable laws and government regulations.
You shall (i) be responsible for Users’
compliance with this Agreement, (ii) be solely responsible for the accuracy, quality, integrity and legality of Your Data and of the means by which You acquired Your Data, (iii) use commercially reasonable efforts to prevent unauthorized access to or use of
the Services, and notify Us promptly of any such unauthorized access or use, and (iv) use the Services only in accordance with the User Guide and applicable laws and government regulations. You shall not (a) make the Services available to anyone other than
Users, (b) sell, resell, rent or lease the Services, (c) use the Services to store or transmit infringing, libellous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use the Services
to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of the Services or third-party data contained therein, or (f) attempt to gain unauthorized access to the Services or their related systems or networks.
You shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified herein or in an Order Form, (i) fees are quoted and payable in Pounds Sterling(ii) fees are based on services
purchased and not actual usage, (iii) payment obligations are non-cancellable and fees paid are non- refundable, and (iv) the number of User subscriptions purchased cannot be decreased during the relevant subscription term stated on the Order Form.
Invoicing and Payment.
You will provide Us with valid and updated payment information, or with a valid purchase order or alternative document reasonably acceptable to Us. Such charges shall be made in advance, stated in the invoice. If the Order Form specifies
that payment will be by a bacs payment transfer, We will invoice You in advance and otherwise in accordance with the relevant Order Form. All costs must be paid prior to any E-learning user accounts being activated.
Once a User licence (User login & password) has been activated by ETS course
payment is nonrefundable, user licences last for 60 days, ETS will send reminders to candidates 1 week and 1 day prior to course expiry. If courses are not completed by the expiry date then certification is then nonredeemable or refundable, the onus is on
the booker to ensure that all courses are completed prior to the user expiry date.
Scope of Confidential Information.
Information shall include Your Data; Our Confidential Information shall include the Services; and Confidential Information of each party shall include the terms and conditions of this Agreement and all Invoices, as well as business and marketing plans, technology
and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information (other than Your Data) shall not include any information that (i) is or becomes generally known to the public without breach
of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any
obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.
GENERAL DATA PROTECTION REGULATION
We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data. We shall not (a) modify Your Data,
(b) disclose Your Data except as compelled by law in accordance with Section 7.3 (Compelled Disclosure) or as expressly permitted in writing by You, or (c) access Your Data except to provide the Services or prevent or address service or technical problems,
or at Your request in connection with customer support matters, (d) use or process Your Data except to provide the Services to You as agreed in this Agreement.
Each party shall comply with all applicable requirements of GDPR in respect of Personal Data. Without limiting the generality of the foregoing, We shall:
(a) acknowledge that under GDPR, You are a Data Controller and We are a Data Processor where Processing Personal Data under the terms of the Agreement. Each party must ensure compliance with GDPR at all times during the Term of the Agreement;
(b) agree to process the Personal Data only for the purposes outlined in the contract and strictly for no other purpose without Your written authority;
(c) keep a record of Processing activities undertaken on Your data or on Your behalf;
(d) not disclose or transfer the Personal Data to a third party located outside the EEA without Your prior written authorisation;
(e) agree to notify
You immediately and no later than 48 hours upon receipt of a request from an individual seeking to exercise any of their rights under GDPR. Taking into account the nature of the Processing, assist You by appropriate technical and organisational measures, for
the fulfilment of Your obligation to respond to requests by Data Subjects to exercise their rights under Chapter III of the GDPR (including the right to transparency and information, the data subject access right, the right to rectification and erasure, the
right to the restriction of Processing, the right to data portability and the right to object to Processing);
(f) inform You if, in Our opinion, an instruction
infringes any Articles of GDPR;
(g) take such measures in relation to the security of the Personal Data as are required of it by Article 32 of the GDPR and
to ensure access is restricted to authorised users only and administration rights are exercised.
(h) not engage a sub-processor without your prior written consent
except if we seek to change Our server infrastructure provider. In such an instance, We shall notify You of our intention to engage a server infrastructure provider and unless You object to such notification within 30 days, You shall be deemed to have consented
to the engagement of the server infrastructure provider.
(i) take into account the nature of the processing under an Agreement and the information available
to Us, assist You in carrying out Your obligations under Articles 32 to 36 of the GDPR and any other Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
(j) make available to You information that demonstrates its compliance with Article 28 (3) of the GDPR and its obligations;
(k) permit You or a third party authorised by You, to carry out audits and inspections of the processing of Personal Data by Us, on reasonable notice in normal business hours;
(l) notify You without undue delay after becoming aware of a personal data breach; and
that the Personal Data belongs to You.
WARRANTIES AND DISCLAIMERS
ETS offers no warranty on user course licences, once the user licence has expired the qualification is non extendable and non refundable, the client accepts responsibility for courses
to be completed within the agreed allotted time scale
EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Indemnification by Us.
We shall defend You against any claim, demand, suit, or proceeding (“Claim”) made or brought against You by a third party alleging that the use of the Services as permitted hereunder infringes or misappropriate
the intellectual property rights of a third party, and shall indemnify You for any damages finally awarded against, and for reasonable legal fees incurred by You in connection with any such Claim; provided, that You (a) promptly give Us written notice of the
Claim; (b) give Us sole control of the defence and settlement of the Claim (provided that We may not settle any Claim unless the settlement unconditionally releases You of all liability); and (c) provide to Us all reasonable assistance, at Our expense.
Indemnification by You.
You shall defend Us against any Claim made or brought against Us by a third party alleging that Your Data, or Your use of the Services in violation of this Agreement,
infringes or misappropriate the intellectual property rights of a third party or violates applicable law, and shall indemnify Us for any damages finally awarded against, and for reasonable legal fees incurred by Us in connection with any such Claim; provided,
that We (a) promptly give You written notice of the Claim; (b) give You sole control of the defence and settlement of the Claim (provided that You may not settle any Claim unless the settlement unconditionally release Us of all liability); and (c) provide
to You all reasonable assistance, at Our expense.
LIMITATION OF LIABILITY
Limitation of Liability.
In no event shall either party’s aggregate liability arising out of or related to this agreement, whether in contract, tort or under any other theory of liability,
exceed the total amount paid by You hereunder or, with respect to any single incident, 150% of the amount paid by You hereunder (in aggregate) in the 12 months preceding the incident. The foregoing shall not limit your payment obligations under section 5 (fees
and payment for services).
of Consequential and Related Damages.
In no event shall either party have any liability to the other party for any lost profits or revenues
or for any indirect, special, incidental, consequential, cover or punitive damages however caused, whether in contract, tort or any other theory of liability, and whether or not the party has been advised of the possibility of such damages. The foregoing disclaimer
shall not apply to the extent prohibited by applicable law.
We endeavour to ensure the courses reflect best practice in the subject area
they cover but it is the customer’s responsibility to ensure they meet the needs of their employees and local legislation.
TERM AND TERMINATION
Term of Agreement.
This Agreement commences on the date You accept it and continues until all User subscriptions granted in accordance with this Agreement have expired or been terminated.
Term of Purchased User Subscriptions.
User subscriptions purchased by You commence on the start date specified in the applicable Order Form and continue for the subscription term specified therein. The per-unit
pricing during any such renewal term shall be the same as that during the prior term unless We have given You written notice of a pricing increase at least 30 days before the end of such prior term, in which case the pricing increase shall be effective upon
renewal and thereafter. Any such pricing increase shall not exceed 7% over the pricing for the relevant Services in the immediately prior subscription term, unless the pricing in such prior term was designated in the relevant Order Form as promotional or one-time.
A variation in contract term or products included within a contract resulting in a subsequent increase in price does not constitute an increase in per-unit pricing during the term and is therefore not applicable to this clause.
Return of Your Data.
Upon request by You made within 30 days after the effective date of termination of a Services subscription, We will make available to You for download a file of Your Data in comma separated value (.csv) format. After
such 30-day period, We shall have no obligation to maintain or provide any of Your Data and shall thereafter, unless legally prohibited, delete all of Your Data in Our systems or otherwise in Our possession or under Our control.
WHO YOU ARE CONTRACTING WITH, NOTICES, GOVERNING LAW AND JURISDICTION
are contracting with Elite Training Solutions any contractual termination Agreement should be sent in writting to the Director of Elite Training Solutions, 10 Oakham Grove, Ashby De La Zouch Leicestershire, LE65 2QP
Manner of Giving Notice.
Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the
second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email (provided email shall not be sufficient for notices of termination or an indemnifiable claim).
Notices to You shall be addressed to the main system administrator designated by You for Your relevant Services account, and in the case of billing-related notices, to the relevant billing contact designated
to Governing Law and Jurisdiction.
This Agreement shall be governed by and construed in accordance with the laws of England and Wales and each
party agrees to submit to the non-exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with this Agreement or the legal relationships established by this Agreement and/or any Contract and any proceedings
in respect of any such claim or matter may be brought in such courts.
Notwithstanding the other provisions of this Agreement, We shall be entitled to
bring an action in any jurisdiction where this relates to the protection of our intellectual property rights or other rights.
Relationship of the Parties.
The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.
No Third-Party Beneficiaries.
There are no third-party beneficiaries to this Agreement.
Waiver and Cumulative Remedies.
No failure or delay by either party in exercising any right under
this Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.
If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to
the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
You shall pay all of Our reasonable direct legal fees and other costs incurred by Us to collect any fees or charges due Us under this Agreement following Your breach of
Section (Invoicing and Payment)
Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing clause (i)
We may appoint a server infrastructure provider under the conditions set out in clause 8.2(h) and (ii) either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, to its Affiliate or in connection
with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets not involving a direct competitor of the other party. A party’s sole remedy for any purported assignment by the other party in breach of this paragraph
shall be, at the non-assigning party’s election, termination of this Agreement upon written notice to the assigning party.
This Agreement, including all exhibits
and addenda hereto and all Order Forms constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment,
or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted. However, to the extent of any conflict or inconsistency
between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated
in Your purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.
At Elite Training solutions we take your privacy very seriously and are committed to protecting
the security of your personal information.
This Policy explains how we, Elite Training Solutions, may collect and use the information you give us, the conditions under which we may disclose it to others and how we keep it secure.
change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you agree to be bound by this Policy.
Elite Training Solutions has appointed a Data Protection Officer,
This Policy contains the following sections:
1. WHO WE ARE
Elite Training Solutions is a Uk based First aid
2. WHAT TYPE
OF PERSONAL INFORMATION IS COLLECTED FROM YOU
The personal information we collect from you is limited to what is necessary to enable us to carry out the purposes for which it is collected. The type of personal information we collect
depends on the context of your interactions with Elite Training Solutions and the choices you make, including your privacy settings.
The data we may collect, store and use can include the following:
- • Name and contact information.
We may collect your first and last name, title, job title and company name, email address, postal address, phone number and other similar contact data..
- • Any personal information which you choose to provide us with in correspondence with you.
- • Photographs, videography.
You have choices about some of the personal information we collect. When you are asked to provide personal information, you may decline. Please note that if you choose not to provide
personal information that is necessary to enable us to carry out your request- for instance, details to allow certification then we may not be able to fulfil your request.
We may provide links via Elite Training Solutions website
to other websites or you might independently visit the website of a third party who provides services on our behalf, the privacy practices of these third-party websites are outside our control and in these cases, you should check the privacy notices of any
third-party websites before disclosing any personal information.
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
There are various ways you might share your personal information with St John Ambulance, depending on how you interact with
us. At present we offer the following channels of communication (though not all may be available to you and will depend on the reason for your contact with us):
- • Websites- online forms
- • Paper forms
- • E-mail
- • Text
- • Face to face
For instance, you might provide personal information when making an enquiry to us through our website, by text, by telephone.
You might send us an e-mail
requesting support with a product or service, and personal information might be collected by us to enable us to deal with your enquiry.
When you contact us via telephone, such as for customer support or to make a booking, telephone conversations with
our representatives may be monitored and recorded.
Some of our premises are monitored by CCTV and footage may be captured for security and safety purposes.
When you visit our website, we use marketing analytics products and providers to measure
the effectiveness of our websites, which may entail the collection of personal information in the form of online identifiers.
We may also obtain personal information from third parties. We protect data obtained from third parties according to
- • Someone who may post a photograph or information relating
to you to our social media platforms.
- • Data brokers from which we purchase information for potential business customers (for example, name, job title and business address).
- • Partners with which we offer co-branded services or
engage in joint marketing activities.
- • Publicly-available information such as newspaper or online media items; public posts on LinkedIn or social media; open government databases such as Companies House; databases of grant-funding opportunities
and other data in the public domain. Please refer to section 7 (‘Profiling’) below for more information about how we may use this information.
4. HOW WE USE YOUR PERSONAL INFORMATION
There are various ways
in which we may use or process your personal information. We list these below and the legal basis we rely on in each case.
Where you have provided your consent, we may use and process your personal information to:
- Contact you from time to time about our campaigns, activities, ways you can support Elite Training Solutions such as events, products, services, youth programmes or information and know-how which we reasonably think may be of interest to you.
Please be assured that we will not spam you and such communications will be aligned to the consent you have given us.
- Promote Elite Training Solutions campaigns, activities, ways to support such as, events, products, services, youth programmes
or information and know-how, using a review you have written, a case study about you, photograph or video footage featuring you (or a child aged under 13). These may be featured in social media, printed and digital media, television and radio communications.
You can withdraw your consent at any time by contacting us using the details provided within section 5 below (‘Your Right To Withdraw Consent To Processing Of Personal Information’) or, in relation to any marketing messages you receive,
by using the unsubscribe option included in those messages.
- We may use and process your personal information to perform a contract with you (or a contract made with someone else which requires us to
provide goods or services to you, such as a training course) and to fulfil and complete your orders for goods, services, venue hire, and other transactions entered into with us.
We may use and process
your personal information where it is necessary for us to carry out activities which are in our legitimate interests. The main legitimate interests we rely on are:
(i) To operate
lawfully and effectively and to administer all aspects of our business.
Supporting customers and supporters with requests for information
We will process your information to fulfill your request for information about becoming
a supporter, campaigns, activities, events, products, services, youth programmes or information and know-how.
Supporting customers with booking training courses and other enquiries
We will process your personal information
to respond to any correspondence you send us and fulfil the requests you make to us. We will also process your personal information to carry out reasonable administration of your order or booking.
Processing necessary for us to understand
and respond to customers’ and supporters’ needs
We may process personal information to analyse, evaluate and improve your customer experience of our web-sites to improve our products and services (we will generally use data amalgamated
from many people so that it doesn’t identify you personally).
You may choose to give us feedback on any of your experiences with Elite Training Solutions and your feedback together with any personal information you provide will enable us to analyse,
evaluate and improve your customer/supporter experience and to respond to you as appropriate.
We may undertake market analysis and research (including contacting you with customer/supporter surveys) so that we can better understand you as a customer/supporter
and provide tailored information, products and services that we think you will be interested in. We will only send marketing communications to you if you have provided your consent for us to do so or in certain cases, if we have a legitimate interest in doing
Profiling our existing and potential customers and supporters
We use profiling and screening techniques to ensure communications are relevant and timely, and to provide an improved experience for our supporters.
Please see section 7 (‘Profiling’) for further information. You can let us know if you do not want us to use your personal information in this way.
Processing necessary for us to promote our business, products and services
and measure the reach and effectiveness of our campaigns
We may send you information from time to time after you have purchased a product or service from us or made a purchasing enquiry. We will only contact you with information about
our own products, services and any other information we believe may be of interest to you (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time. Please see section 13 for
information on how to do this (‘Your Rights in Connection with Personal Information’).
We may also contact you from time to time with marketing information (unless you object) if you are acting on behalf of a business or where we have obtained
your business contact details from a data broker or public business directory. In relation to any such information we send by email, we will include an option allowing you to object to receiving future messages by unsubscribing.
We may contact
you with targeted advertising delivered online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request,
the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us.
We may process your personal information to identify and record when you have received, opened or engaged with our website or electronic communications.
We may process your personal information to administer competitions, promotions, lotteries
or raffles that you enter with us from time to time and to distribute prizes.
We may use photographs or video footage which feature you, but which do not identify you by name, to promote Elite Training Solutions.
for us to operate the administrative and technical aspects of our business efficiently and effectively
We may have to share your personal information with third parties, as described in section 6 (‘Data Sharing’) below.
may have to verify the accuracy of information that we hold about you and create a better understanding of you as a customer.
We may process your personal information for network and information security purposes, for example, for us to take steps to
protect your information against loss, damage, theft or unauthorised access.
We may process your personal information to comply with a request from you in connection with the exercise of your rights. For example, where you have asked us not to
contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request.
We may process your personal information to inform you of updates to our terms and conditions and policies.
Processing necessary to protect our premises, property and people
We may process personal information for crime prevention and detection purposes and to keep our people safe. For example, some of our premises have CCTV
cameras and CCTV is also installed on certain vehicles.
We may process your personal information to comply with our legal requirements (for example, to contact you if there is an urgent safety or product
recall notice and we need to tell you about it).
Other grounds for processing
Sometimes we will need to process your personal information if, for example, there is an urgent safety or product
recall notice and we or the manufacturer of the product needs to tell you about it, or for life saving medical diagnosis and treatment purposes.
Change of purpose
We will only use your personal information for the purposes for which
we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain
the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in accordance with this Policy, where this is required or permitted by law.
5. YOUR RIGHT TO WITHDRAW
CONSENT TO PROCESSING OF PERSONAL INFORMATION
If you have consented to the collection, processing and transfer of your personal information for a specific purpose(s), you have the right to withdraw your consent for that specific processing at
any time. To withdraw your consent, please contact our Data Protection Officer by email- email@example.com Tel:07708522621.
As quickly as possible and in any event within
30 days of receiving notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to (unless we have another legitimate basis for doing so in law). Please note that if
you ask us to stop sending marketing information we will update our records to stop further mailings as quickly as we can, but you may still receive further mailings which were already in progress prior to your asking us to stop for up to 2 months.
withdrawal of your consent will not affect the lawfulness of our processing based on your consent before you withdrew your consent.
6. DATA SHARING
We will not sell or rent your information to third parties.
We may have to share your data with third parties, as described below. If we do, you can expect a similar degree of protection in respect of your personal information to that provided by us. We require third parties to respect the security of
your data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance
with our instructions.
We may pass your personal information to our third-party service providers, including contractors and designated agents, and other associated organisations for the purposes of completing tasks on our behalf (for example to process
donations and payments, to fundraise, send you St John Ambulance communications, to supply you with goods and services, to resolve product queries or issues and to assist us with marketing analysis). However, when we use third party service providers,
we disclose only the personal information that is reasonably necessary to deliver the service.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any
or safety of our supporters and customers. However, we will aim to protect your privacy.
Data transfers to parties outside the EU
There may be some instances where your personal information is processed or stored
outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
There is an adequacy decision by the European Commission for these countries, which means
that they are deemed to provide an adequate level of protection for your personal information.
Profiling is often used in direct marketing and involves analysing data to improve the targeting of communications. We
may use profiling and screening techniques to ensure communications are relevant and timely, and to provide an improved experience for our supporters. If you do not wish your data to be used in this way, you are entitled to object. Please see section
13 below (‘Your Rights in Connection with Personal Information’) on how to do this.
When building a profile, we may analyse geographic, demographic and other information relating to you in order to better understand your interests
and preferences, so we can contact you with the most relevant communications. In doing this, we may use additional information from third party sources when it is available, such as publicly available data about you (for example, addresses, listed directorships
on Companies House, property prices on the Land Registry or typical earnings in a given area). We may also gather additional data which is freely available in the public domain (for example, newspaper articles or online sources).
We do this because
it allows us to understand the background of the people who support us and helps us make appropriate requests to.
8. HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR
We will only retain your personal information for as long as
necessary for the purposes we collected it for, as set out in our Data Retention Schedule, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period
for personal information, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your data, the potential risk of harm
from unauthorised use or disclosure of your data, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise
your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
For further information about the retention period in a particular case, please contact our Data Protection
Officer by email- firstname.lastname@example.org.
9. HOW WE KEEP YOUR DATA SAFE
Elite Training Solutions would like to reassure you that we use appropriate security measures
to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures may include, but are not limited to, a range of organisational safeguards such as staff training, and
duties of confidentiality and the following technical safeguards listed below. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach, where we are legally
required to do so.
Encryption is the process of converting data to an unrecognizable or "encrypted" form. This means that only the sender and intended recipient can view it in a meaningful way. If the
encrypted data is stolen, it should not be possible to change it back to readable data.
Pseudonymisation changes data that can be used to identify a person into data that can’t be used to identify
a person. This is done by replacing the data that can be used to identify someone with other data, for example, changing someone’s date of birth to 01/01/1700.
- Certification from third parties
We engage security
experts to test or confirm that our systems meet relevant security standards.
- Secure log on/authentication
As well as requiring staff to enter usernames and passwords, our systems also check that a particular computer
or program is authorised to access and manipulate data before allowing it to do so.
- Access controls and role based access controls
Staff are prevented from accessing our systems unless they enter their user name and
password. In addition, we restrict whose personal data each user can access depending on their role at Elite Training solutions and individual data files are password protected. We also limit access to your personal information to those agents,
contractors and other third parties who have a business need to know. Everyone with access to your personal information are subject to a duty of confidentiality and will only process your personal information on our instructions.
back-up and restoration
We regularly back-up our systems and data which means that we can restore or recover the system and data from a back-up file.
We protect our network by using
Firewalls that only allow access between different networks based upon strict security criteria. For example, a Web Application Firewall filters, monitors and blocks any internet traffic to and from a web application such as webmail and online forms.
It detects and blocks anything malicious.
- System testing and monitoring
We regularly test whether our systems are secure. We also engage independent companies to test whether our systems are secure. We regularly
monitor our systems for signs of hacking and attacks and we use anti-virus software to detect and prevent computer viruses.
- Data Loss Protection tools
Data Loss Protection tools place limits on where users can save data.
For example, users might be prevented from sending data by email or saving it onto their home computer.
Mobile phones and laptops are mobile devices. Mobile Device Management allows
organisations to limit the locations where personnel can save data to on their mobile device. When a staff member of St John Ambulance leaves our organisation or loses a laptop or mobile, the data can be wiped from the laptop or mobile remotely.
CHANGES TO YOUR PERSONAL INFORMATION
Please let us know if your contact information changes so that we can ensure that our records are accurate and up to date. You can request that we change your contact details by contacting
our Data Protection Officer by email- email@example.com
11. YOUR RIGHTS IN CONNECTION WITH PERSONAL INFORMATION
By law you have the right to:
- • Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- • Request correction
of the personal information we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- • Request erasure of your personal
information. This enables you to ask us to delete or remove personal information where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal information where you have exercised
your right to object to processing (see below).
- • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which
makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- • Request the restriction of processing of your
personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for process it.
- • Request
the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your
personal information to another party, please send a written request to our Data Protection Officer by email- firstname.lastname@example.org We will ask you for information to confirm your identity
and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested)
To make full use of the online shopping and personalised features on Elite Training Solutions website, your computer, tablet or mobile phone will need to accept cookies. Our cookies don't store sensitive information such as your name, address or payment
details: they simply hold the 'key' that, once you're signed in, is associated with this information.
You can restrict, block or delete cookies from Elite Training Solutions at any time through your browser. Each browser is different, so check the 'Help'
menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
13. ORGANISATION CONTACT
We have appointed a Data Protection Officer to oversee compliance with this Policy.
If you have any questions about this Policy or how we handle your personal information, please contact our Data Protection Officer by email- email@example.com
14. RIGHT TO MAKE
You have the right to make a complaint at any time by contacting us via tel:07708522621 Email:firstname.lastname@example.org