Online Business Skills Training

Awareness of Spectator Safety

The online spectator safety course provides learners with the knowledge to go on to achieve the level 2 award in understanding stewarding at spectator events qualification and safely work at spectator events.

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 understanding stewarding at spectator events qualification in a fun and interactive way. Learners successfully completing this course and its subsequent assessment will achieve the knowledge components of the Highfield Level 2 NVQ Certificate in Spectator Safety (RQF).

Why choose an ETS approved course?

Our e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage our courses are approved by Highfield. What makes us different is that our e-learning uses:

  • interactive exercises/gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market leading experts
  • relevant photography and illustrations
  • multi-generational content and style

The content of this course perfectly matches the knowledge components of the ETS, Highfield approved Level 2 NVQ Certificate in Spectator Safety and the Highfield endorsed Level 2 Award in Understanding Stewarding at Spectator Events (RQF). The topics covered include:

  • prepare for spectator events
  • control the entry, exit and movement of people at spectator events
  • monitor spectators and deal with crowd problems
  • deal with accidents and emergencies
  • managing conflict
  • supporting the work of the team and organisation

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Awareness of Understanding Stewarding at Spectator Events

From football matches to festivals, concerts to car races, there are thousands of spectator events every year that require stewards. Stewards are responsible for ensuring the safety of spectators and ensuring that an event runs smoothly.

The course

The content of this course perfectly matches the knowledge components syllabus of the Highfield recognised Level 2 Award in Understanding Stewarding at Spectator Events (RQF).

The course may also be used to underpin the knowledge required of the level 2 NVQ certificate in spectator safety qualification.

Areas covered

  • Prepare for spectator events
  • Control the entry, exit and movement of people at spectator events
  • Monitoring spectators and dealing with crowd problems
  • Dealing with accidents and emergencies

 

Who is it aimed at?

The course is useful for anyone looking to work as a steward at spectator events. It may be particularly useful for learners looking to gain a recognised level 2 qualification in spectator safety.

Prerequisites

No prior knowledge needed

Typical Duration

6 – 7 hours

Assessment Learners are assessed at the end of the course by multiple-choice questions.

Certificated: Yes – ETS branded, Highfield recognised completion Certificate which is downloadable on completion

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Awareness of Warehousing and Storage

This online warehousing and storage course is designed to deliver the knowledge requirement of the level 2 certificate in warehousing and storage and covers topics that ensure safe working in a warehouse environment. Over 2 million people in the UK work in the warehousing, storage and logistics industry and it is worth an estimated £93 billion to the country’s economy.

The course

ETS’s ‘An Awareness of Warehousing and Storage’ e-learning course offers a flexible delivery option for apprentices undertaking the level 2 certificate or intermediate apprenticeship in warehousing and storage. This online course covers the underpinning knowledge for the two mandatory units and one optional unit of the qualification.

The course is also a useful resource for learners wishing to further their knowledge of how to work safely and effectively within a warehouse or storage setting.

Areas covered

  • Working safely
  • Health and Safety at Work etc. Act 1974
  • COSHH
  • First aid
  • Workplace safety monitoring
  • Manual handling
  • Working relationships
  • Job descriptions
  • Organisational policies and procedures
  • Misunderstandings and difficulties
  • Environmental factors
  • Legal requirements
  • Operating requirements
  • Personal protective equipment
  • Personal health and hygiene standards
  • Replenishment
  • Waste disposal
  • Food safety enforcement
  • Health and safety and security

Who is it aimed at?

The course is ideal for learners undertaking the level 2 certificate in warehousing and storage (RQF) or staff working within a warehouse or storage facility who wish to further their knowledge.

Prerequisites: No prior knowledge needed

Typical Duration: 2-3 hours

Assessment: Learners are assessed at the end of the course by multiple-choice questions.

Certificated: Yes – ETS branded, Highfield recognised completion Certificate which is downloadable on completion

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Care Certificate

Interactive, engaging and endorsed by Skills for Care, ETS’s Care Certificate e-learning is recognised by Highfields and designed to help you achieve the knowledge requirements of all 15 standards. The Care Certificate has been written by leading experts from the field of health and social care. It has been designed to allow learners to work at their own pace, online, at a time and in a place to suit them, and achieve the knowledge element of the care certificate.

What does it cover?

The course content has been written by leading experts in the field of health and social care and learners will cover the following 15 standards:

  • understand your role
  • your personal development
  • duty of care
  • equality and diversity
  • work in a person-centred way
  • communication
  • privacy and dignity
  • fluids and nutrition

Please note that if you would like to obtain competency sign off for the Care Certificate, you will need to arrange this through your employer. You can only achieve the knowledge element of the course online.

Duration 30 – 60 minutes per standard

Assessment:  Multiple-choice questions Yes

 

Localisation EU legislation within a UK context, but suitable for international businesses    that trade with EU and will be subject to the legislation

 

Certificated: Yes – ETS branded, Highfield recognised completion Certificate which is downloadable on completion

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Online Business Skills Training Courses

Communication in Business E-learning Training

Effective communication in the workplace is integral to a company’s culture and business success.

Whether it’s face-to-face verbal communication in the office, or non-verbal communication like a quick email to a customer, getting the right message to the right person can be vital.

Good communication can mitigate conflict and improve engagement among employees. It can also create better relationships, both internally and with customers, that result in a more talented, productive workforce.

The Course 

The ETS e-learning Short Course in Communication is designed to help your organisation understand the importance of good communication.

Learners on the course will learn what communication is, the different types of communication and the importance of context in communication. It will equip learners with the tools to identify barriers to communication and how to overcome them. Finally, learners will understand the importance of effective communication in the workplace and the potential consequences of ineffective communication.

Areas Covered

  • The communication cycle
  • Communication in different contexts
  • Types of communication
  • Barriers to communication
  • Inclusive communication
  • Overcoming barriers to communication
  • Effective communication in the workplace
  • Consequences of ineffective communication

Who Is It Aimed At? 

The ETS Short Course in Communication is ideal for all levels of employee within a business and as part of the induction process for new employees.

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Prerequisites

No prior knowledge needed.

Typical Duration

20 – 40 minutes.

How It Works

Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the ETS Learner Management System (LMS) via our website and work their way through the course, along with the scenarios that provide them with real-life context.

Learners are assessed at the end of the course by multiple-choice questions.

Certification

Learners will receive an ETS e-learning completion certificate, which is downloadable upon successfully finishing the course.

Why Choose ETS E-learning?

We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.

Key elements of our e-learning courses are:

  • interactive exercises/gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market leading experts
  • relevant photography and illustrations
  • multi-generational content and style

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Online Business Skills Training Courses

DSE Display Screen Equipment user training

Are You Sitting Comfortably?

Every day hundreds of thousands of us spend multiple hours using display screen equipment (DSE), a computer at work, a laptop or tablet at home, with little regard for the health problems it may cause us. From postural issues to eye strain, repetitive strain injury to headaches – if you’re using display screen equipment regularly you may suffer from one or more of these conditions. The good news is that there are steps you can take to make working with DSE as comfortable as possible. This course outlines the steps you should take.

The Course

ETS Display Screen Equipment (DSE) Short Course is designed to ensure that users of DSE set up their work stations effectively and ergonomically, avoiding the health risks associated with their use. Learners undertaking this course will learn what DSE is, the health risks associated with its use, how to use DSE appropriately and the importance of correct posture and regular breaks. Finally, the course will outline the kind of support employers should provide for users of DSE at work.

Areas Covered

  • What is DSE?
  • DSE health risks
  • Workstation design
  • Correct working position for DSE
  • Portable equipment
  • Identifying risks and safe working practices
  • Eye tests and eyewear
  • Assessing DSE

Who Is It Aimed At? 

Any employee or manager who works with display screen equipment, such as display screens, laptops, touchscreens and other similar devices. This course can be used as a stand-alone module or included in an induction programme. It may also be useful as part of the on-programme phase of the new apprenticeship standards, helping apprentices integrate into the workforce effectively and efficiently.

Prerequisites

No prior knowledge needed.

Duration

20 to 40 minutes.

How It Works

Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the ETS Learner Management System (LMS) via our website and work their way through the course, along with the scenarios that provide them with real-life context.

Learners are assessed at the end of the course by multiple-choice questions.

Certification

Learners will receive an ETS e-learning completion certificate, which is downloadable upon successfully finishing the course.

Downloads

Online Business Skills Training Courses

Equality & Diversity Training Online

For an organisation to thrive, it must strive to create an environment with equality of opportunity for all, and that celebrates the differences that make us unique.  Equality and diversity concerns avoiding discrimination and ensuring that there is equal opportunity for all stakeholders, which in turn leads to a positive company culture and better staff engagement levels.

The Course 

The ETS e-learning Short Course in Equality & Diversity is designed to help your organisation understand the importance of providing equal opportunity for all.

Learners on the course will understand what is meant by the term equality and diversity, and the consequences of inequality. It will equip learners with the tools to promote inclusion and create fairer workplaces. Finally, learners will learn the legal and moral frameworks that govern equality and diversity.

Areas Covered

  • What is meant by the term equality and diversity?
  • Consequences of inequality
  • Human rights
  • The Equality Act
  • Inclusive and exclusive models of society
  • Promoting inclusion
  • Creating fairer workplaces

 

Who Is It Aimed At? 

ETS e-learning’s Short Course in Equality & Diversity is ideal for all levels of employee within a business and as part of the induction process for new employees. The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Duration: 20 – 40 minutes.

Assessment: Learners are assessed at the end of the course by multiple-choice questions.

Certificated: Yes – ETS branded, Highfield recognised completion Certificate which is downloadable on completion

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Level 2 Fire Safety E-Learning Course

Most fires can be prevented. Everybody within the workplace has responsibility for fire safety. The key to avoiding fire within your business is understanding factors and behaviours within your business and carrying out a thorough assessment to minimise risk.

This course will equip learners with the knowledge and skills to avoid the risk of fire in your business.

The Course

This course offers a comprehensive guide to best practice when it comes to fire safety. Ideal for managers, supervisors, team leaders, fire marshals and staff working in any area where there is a potential risk of fire.

The course is also ideal for employee inductions, as refresher training for existing staff or for those looking to go on to achieve a recognised level 2 fire safety qualification.

Areas Covered 

  • Introduction to fire safety
  • The characteristics of fire
  • Fire safety legislation
  • Assessing and managing risk

Who Is It Aimed At? 

This course is particularly useful for managers, supervisors and fire marshals and all staff working in any area of the business where there is the potential risk of fire. It is also ideal for anyone taking a level 2 fire safety qualification.

The course can also be used as part of the on-programme element of the new apprenticeship standards, supporting the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Prerequisites

No prior knowledge needed.

Typical Duration

2 – 3 hours.

How It Works

Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.

Learners are assessed at the end of the course by multiple-choice questions.

Certification

Learners will receive an ETS e-learning completion certificate, which is downloadable upon successfully finishing the course.

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Level 2 Award for Personal Licence Holders

An interactive, fun and engaging approach to personal licence holder training this online course covers the syllabus of the level 2 award for personal licence holders (APLH). The perfect course for anyone who wishes to sell alcohol in England or Wales

Areas Covered

  • Understand licensing law and enforcement
  • Learn what a personal licence is and who needs one
  • Know how to apply for a premises licence
  • Ensure the protection of children
  • Prepare for temporary events
  • Ensure responsible retailing

 

Protect your staff, your company and your community. Licensed premises must have at least one personal licence holder. This course covers the knowledge required to achieve a level 2 award for personal licence holders. This course is ideal for those looking for knowledge to go on to take a regulated exam and apply for a personal licence to sell alcohol. This may include those working in hospitality, bars, retail and on or off-licences

 

Assessment: Learners are assessed at the end of the course by multiple-choice questions.

 

Duration: 20-40 Minutes

Certificated: Yes – ETS branded, Highfield recognised completion Certificate which is downloadable on completion.

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Level 2 Customer Service

Good customer service is good for business. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.  Ensure customer service in your business hits the right note with an online training course from Highfield e-learning.

The course

Whether the ETS Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your      organisation.

From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.

Areas covered

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints

 

Who is it aimed at?

The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.

Prerequisites

No prior knowledge needed

Assessment: Learners are assessed at the end of the course by multiple-choice questions.

 

Duration: 1-2 Hours

Certificated: Yes – ETS branded, Highfield recognised completion Certificate which is downloadable on completion

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Online Business Skills Training Courses

Managing Conflict

Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage. Unfortunately, from time to time, we all find ourselves in a conflict situation. Knowing how to effectively and confidently diffuse such situations is vital to reduce the risk of threatening or abusive behaviour in the workplace. Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.

The Course

The ETS e-learning Short Course in Managing Conflict is designed to equip your organisation with the skills and confidence to effectively handle conflict situations. Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.

Areas Covered

  • What is workplace conflict?
  • Responses to conflict
  • Cultural differences
  • Different ego types
  • Breakdowns in communication
  • The behavioural cycle
  • The PEACE model
  • Conflict with customers

 

Who Is It Aimed At? 

ETS’s e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees. The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Prerequisites: No prior knowledge needed.

Typical Duration: 20-40 minutes.

Certificated: Yes – ETS branded, Highfield  recognised completion Certificate which is downloadable on completion

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Health and Wellbeing Training Courses

Stress Awareness E-learning

Everyone experiences stress from time to time. It can be brought on by any number of factors. It is a natural reaction to many situations in life including work, family, relationships and money.

Some stress can be a positive because short periods of stress are proven to make you more alert and increase your performance levels. However, work-related stress is a significant issue, with millions of working days being lost each year as a result of stress, anxiety and depression.

The Course

The ETS Stress Management Short Course is designed to help you understand work-related stress. The course will help you to understand what stress is, the common stressors and causes and the various strategies to manage work-related stress.

The course covers the importance of personal resilience and how this can help you to cope with stress, and finally will help you learn the steps to carry out a risk assessment for work-related stress.

Areas Covered

  • Defining stress
  • The causes of stress at work
  • Effects of stress on job performance
  • Strategies for managing stress
  • Stress reduction
  • Stress and the law
  • Management of Health and Safety at Work Regulations
  • HSE’s management standards
  • Risk assessment for work-related stress

Who Is It For?

This Short Course is ideal for any organisation and can be utilised as part of a workplace’s health and wellbeing programme. Individuals may wish to use this course to understand their stress triggers and how to best deal with them. This course can be used as a stand-alone module or included in an induction programme.

It may also be useful as part of the on-programme phase of the new apprenticeship standards, helping apprentices integrate into the workforce effectively and efficiently.

Prerequisites

No prior knowledge needed.

Typical Duration

20 – 40 minutes.

How It Works

Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the ETS Learner Management System (LMS) via our website and work their way through the course, along with the scenarios that provide them with real-life context.

Learners are assessed at the end of the course by multiple-choice questions.

Certification

Learners will receive an ETS e-learning completion certificate, which is downloadable upon successfully finishing the course.

Downloads

Online Business Skills Training Courses

Teamworking

Teamwork makes the dream work! Working as a team, building relationships and effective communication are vital skills. This 30-minute, online Short Course is designed to equip your staff with the skills to ensure effective teamwork.

Working towards a common goal is vital in establishing a positive company culture and ensuring business objectives are met. Teams in the workplace take many forms and sizes, but should always be bound by common objectives so that they work together to achieve a successful outcome. Working as part of a team – along with relationship building and effective communication – is therefore integral to a business’s success.

 

The Course

The ETS e-learning Short Course in Team Working is designed to help your organisation understand the importance of good communication.

Learners on the course will learn what teamwork is, and the different types of team and group personalities. It will equip learners with the tools to build effective relationships, highlight positive and negative characteristics and what motivates a team. Finally, learners will understand the importance of self-analysis, reflection and the importance of feedback that ultimately leads to effective and efficient teamwork.

 

Areas Covered

  • What is teamwork?
  • Working effectively with colleagues
  • Establishing good working relationships
  • Group composition and teamwork
  • Group personalities
  • Positive and negative communication characteristics
  • Active listening
  • Motivation
  • Self-analysis
  • Feedback
  • Why it is important to handle criticism positively

 

 

Who Is It Aimed At? 

ETS e-learning’s Short Course in Team Working is ideal for all levels of employee within a   business and as part of the induction process for new employees.

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Prerequisites: No prior knowledge needed.

 

Typical Duration: 20-40 minutes.

 

Certificated: Yes – ETS branded, Highfield  recognised completion Certificate which is downloadable on completion

Downloads

What do our customers think?

At the end of every course, we collect feedback from everyone who attended. We are pleased to have received 4 and 5 star reviews from all of our attendees.

Please visit the Testimonials page to see for yourself.

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